Refund Policy

Authorized Return Address

puracy applies this customer standard: The default return address is 13422 S Fairview Ave, Baton Rouge, Louisiana, 70816, United States. Do not mail a return until customer service confirms authorization and provides the correct routing instructions. This customer-facing explanation is intended to make the applicable process straightforward.

Eligibility Period for Returns

For customers of puracy, customers have 30 days from delivery to ask for a no-reason return or an exchange. Authorization must be obtained from support@puracyoak.shop or 512-937-7126 before shipment back to us. This wording is designed to make the relevant customer process easier to understand.

Cancellation Before Shipment

For customers of puracy, contact customer service promptly to cancel before shipment. Cancellation cannot be guaranteed after fulfillment begins, and shipped orders follow this Refund Policy. It is set out here to help customers understand the applicable next steps.

Damaged, Defective, Wrong, or Missing Items

For customers of puracy, report damage, a defect, a wrong item, or a missing item promptly to support@puracyoak.shop. Include the order number and useful photographs or details so we can arrange a merchant-paid return, replacement, exchange, or refund. The detail is included here so customers can make decisions with clear expectations.

Refund Processing

Under the customer terms maintained by puracy, after the returned item is received and inspected, an approved refund is sent to the original payment method within 5–10 business days. A financial institution may take additional time to post it. The information is provided to support informed purchase and service decisions.

Items Excluded from No-Reason Returns

puracy applies this customer standard: The listed categories are not eligible for a change-of-mind return. This restriction never removes the customer's rights when an item is damaged, defective, incorrectly supplied, or missing. It is set out here to help customers understand the applicable next steps.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Merchant-Paid Return Shipping

Under the customer terms maintained by puracy, return shipping for an approved request is the merchant's responsibility, whether the reason is a change of mind or a product, fulfillment, or delivery quality problem. It is included to give customers practical clarity about this part of the service.

Store Contact Details

• Brand: puracy
• Email: support@puracyoak.shop
• Phone: 512-937-7126
• Company and default return address: 13422 S Fairview Ave, Baton Rouge, Louisiana, 70816, United States