Shipping Policy

Processing and Transit Estimates

Order processing normally requires 1–2 business days. After dispatch, estimated carrier transit is 4–6 business days, excluding disruptions outside the merchant's reasonable control. This is the operating standard followed by puracy. This explanation helps ensure that the relevant customer standard is communicated plainly.

How Tracking Is Provided

puracy applies this customer standard: Customers receive tracking information once the order ships, including the carrier tracking number needed to follow delivery progress. It is stated here to give customers a clear understanding of how this part of the service works.

Delivery Support

Accurate address information is the customer's responsibility, although support@puracyoak.shop will try to help before fulfillment. Report a lost, damaged, wrong, or incomplete shipment through support@puracyoak.shop or 512-937-7126. puracy applies this rule to the relevant orders and requests. It is provided as part of a transparent, customer-centered explanation of the applicable process.

Where We Deliver

The approach used by puracy is as follows: We serve U.S. delivery addresses only. Free standard shipping applies to every United States order, and destinations outside the country are excluded. This detail supports a clear understanding of the service standard that applies to the request.

Merchant Information

• Store: puracy
• Customer-service email: support@puracyoak.shop
• Customer-service phone: 512-937-7126
• Business and return address: 13422 S Fairview Ave, Baton Rouge, Louisiana, 70816, United States